Helpful Information

General Practice Information

Language - only English is spoken.  All languages translated online.

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A ramp is provided for wheel chair access to the practicevia the front door.

All staff are CRB checked

All our nurses are qualified or on approved training and are registered with the GDC.  Our nurses hold further roles and responsibilities, to ensure we are the best possible Practice we can be.  Roles include,

  • Clinical governance

  • Child and vulnerable adult protection

  • Radiation protection

  • Denplan Champion

  • Marketing support

  • Stock supply and control

  • Equipment servicing and maintainance

Your Dental Records

Your dental records will remain confidential and secure.

The patient management software is backed up daily both internally and securely off site.

From time to time we may need to release details to NHS England as part of an ongoing clinical review process.  We will try to contact you before releasing your dental records to another organisation and gain your written consent.

Complaints
Your Safety

We take complaints seriously, we monitor patient satisfaction daily, should you have a concern raise it immediately with reception.

Should you feel the need to formally complain in the first instance write to our Practice Administrator, Joanna Maddock.

We will reply within 3 working days of receipt of your letter.

If the complaint is against a member of the team they will be consulted, the complaint will be investigated and a response will be provided in writing within 14 days.

If we are unable to resolve the problem then contact one of the following agencies,

We no longer use mercury-amalgam fillings.

We take necessary precautions to protect you from infections, including Hepatitis B/D and HIV.

Equipment is either single use and disposed of or sterilised with state of the art washer/disinfector and vacuum autoclave.

The practice undergoes an independant inspection, which monitors all aspects of our delivery of dental care, including safety.

We are members of the BDA Good Practice Scheme.

Private Patients

 

The General Dental Council

37 Wimpole Street

London W1G 8DQ

Tel: 0207 887 3800

Denplan Patients

 

Denplan Limited

Denplan Court

Victoria Road

Winchester SO23 7RG

Tel: 01962 82 8000

NHS Patients

 

Follow complaints procedure given on:

NHS Choices at

www.nhs.uk

NHS Patients

 

or Email

England.contactus@nhs.net

Tel: 0300 311 2233

NHS England

PO BOX 16738

Redditch B97 9PT

NHS Patients

 

or Healthwatch

N E LINCS 

Independent Complaints Advocacy

Tel: 0808 82 3000

 

GDPR
new data protection laws May 2018

data protection privacy notice for patients

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it. 

About us

We are HARRIS FAMILY DENTAL PRACTICE operating at 27 DUDLEY STREET GRIMSBY DN312AW.

 

SEAN HARRIS & JULIA HARRIS are responsible for keeping secure the information about you that we hold. Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice. 

 

Our data protection officer,DONNA LOUISE HALLIGAN, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.You can contact our data protection officer, DONNA LOUISE HALLIGAN, by email at contact@hfdp.co.ukor by phone on 01472320775

Information that we hold     

We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.

Contact details

We hold personal information about you including your name, date of birth, national insurance number, NHS number, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders and recall appointments as we have a legitimate interest to ensure your continuing care and to make you aware of our services.  

Dental records

We hold information about yourdental and general health, including 

 

-Clinical records made by dentists and other dental professionals involved with your care and treatment

-X-rays, clinical photographs, digital scans of your mouth and teeth, and study models

-Medical and dental histories

-Treatment plans and consent 

-Notes of conversations with you about your care

-Dates of your appointments

-Details of any complaints you have made and how these complaints were dealt with

-Correspondence with you and other health professionals or institutions.

 

We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide dental care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide.  

Financial information

We hold information about the fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide dental care and allows us to meet legal financial requirements.

 

Where your dental care is provided under the terms of the NHS, we are required to complete statutory forms to allow payments to be processed. This is an NHS requirement. 

How we use your information 

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you. 

 

We will share your information with the NHS and / or Simplyhealth-for denplan registered patientsin connection with your dental treatment.

 

We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes.

 

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter. 

 

Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

 

  • Your doctor

  • The hospital or community dental services or other health professionals caring for you

  • Specialist dental or medical services to which we may refer you

  • NHS payment authorities

  • The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges

  • Dental laboratories

  • Debt collection agencies 

  • Private dental schemes of which you are a member. 

 

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. We will let you know in advance if we send your medical information to another medical provider and we will give you the details of that provider at that time.

 

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies. 

Keeping your information safe

We store your personal information securely on our practice computer system [and/or] in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this. 

 

We take precautions to ensure security of the practice premises, the practice filing systems and computers.

 

STORING INFORMATION ON A PRACTICE COMPUTER:We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely. 

 

CLOUD COMPUTING FOR PROCESSING OR STORAGE: We use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.

 

We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer. At your request, we will delete non-essential information (for example some contact details) before the end of this period.

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

 

You can also request us to

 

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change.

  • Erase some of the information we hold. For legal reasons, we may be unable to erase certain information (for example, information about your dental treatment). However, we can, if you ask us to, delete some contact details and other non-clinical information.

  • Stop using your information – for example, sending you reminders for appointments or information about our service. Even if you have given us consent to send you marketing information, you may withdraw that consent at any time.

  • Stop using information if you believe the information is inaccurate or you believe we are using your information illegally.

  • Supply your information electronically to another dentist. 

 

If we are relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose. 

 

All requests should be made by email to our data protection officer or, the practice managerat contact@hfdp.co.uk

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care. 

 

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745). 

 

 

 

Date: May 2018

Opening Times
 
Monday - Friday

8:45am - 5:00pm

(excluding Public and

Bank Holidays)

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27 Dudley Street,

Grimsby,

N.E. Lincolnshire,

DN31 2AW.

TEL: 01472 320775

 

 

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